Last updated: 9 October 2026
These terms apply to every purchase from villalifestyle.co.za. By placing an order, you agree to them. Please read them together with our Shipping Policy, Returns and Exchange Policy and Privacy Policy.
1. About us
villalifestyle.co.za is operated by JPD Dendy Young, a sole proprietor trading as Villa Lifestyle.
- Physical address, which is also our address for receiving legal documents: 4 Heron Close, Fransche Hoek Estate, Franschhoek, 7690, Western Cape, South Africa
- Postal address: PO Box 55, Franschhoek, 7690
- Email: [email protected]
- Phone: 082 574 1505
- VAT number: 4190321572
- Website: villalifestyle.co.za
2. Our products
We source our products from makers and suppliers. Many are handmade or made from natural materials, so size, colour and finish can vary slightly from the photographs. Colours can also look different on different screens. All products are subject to availability.
3. Prices and payment
- All prices are in South African Rand and include VAT.
- Delivery costs are added at checkout and shown before you pay.
- We accept payment through Payfast. Your payment is processed on Payfast’s secure pages, and we do not see or store your card details.
- Furniture is released for delivery once the invoice has been paid in full.
- If a product is listed at the wrong price because of an error, we will contact you before dispatch. You can then choose to pay the correct price or cancel the order for a full refund.
4. Your order
When you place an order, you will receive an email confirming it. That email is your record of the transaction, and we can send you a copy of your order details at any time on request. If we cannot supply an item, for example because it is out of stock, we will let you know and refund you in full for that item.
5. Delivery
We deliver within South Africa with The Courier Guy. Items in stock are dispatched within 2 working days of payment, and items that are not in stock can take up to 2 weeks. Delivery usually takes a further 3 to 4 working days. Our Shipping Policy explains delivery costs and free delivery. Responsibility for the products passes to you once they are delivered to the address you gave us.
6. Cooling-off period
Under section 44 of the Electronic Communications and Transactions Act, you may cancel your order without giving a reason and without penalty within 7 days after you receive the goods. You will only be responsible for the direct cost of returning the goods to us. We will refund any payment you have made within 30 days of the date you cancel. This right does not apply to the goods listed in section 42 of the Act, such as goods made to your specifications.
7. Returns, exchanges and faulty goods
Our Returns and Exchange Policy explains how to return or exchange a product. If a product is defective, the Consumer Protection Act gives you the right to return it within 6 months of delivery for a repair, replacement or refund. Nothing in these terms or in our policies limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
8. Gift cards
Gift cards can be used on our website and remain valid for at least 3 years from the date they are issued, as the Consumer Protection Act requires. Gift cards cannot be exchanged for cash.
9. Website content
All content on this website, including text, photographs and logos, belongs to Villa Lifestyle or its suppliers and may not be copied or used without our written permission. We work to keep the website accurate and available, but we cannot guarantee that it will always be free of errors or interruptions.
10. Privacy and security
We handle your personal information as described in our Privacy Policy. Payments are processed securely by Payfast, and our website uses SSL encryption.
11. Liability
To the extent the law allows, we are not liable for any indirect or consequential loss arising from the use of our website or products. Nothing in these terms excludes or limits any liability that cannot be excluded under South African law, including the Consumer Protection Act.
12. Complaints and disputes
If you have a complaint, please contact us first at [email protected] or 082 574 1505 and we will do our best to resolve it. If we cannot resolve it, you may refer it to the Consumer Goods and Services Ombud at cgso.org.za. These terms are governed by the laws of South Africa.
13. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order.